Refund Policy

1. Introduction

At Octorate Admin, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which we provide refunds for our services, including subscriptions, one-time purchases, and custom solutions.

By purchasing our products or services, you agree to the terms of this Refund Policy. Please read this document carefully to understand your rights and obligations regarding refunds.

2. Refund Eligibility

2.1 Subscription Services

For our subscription-based services, the following refund conditions apply:

• 14-Day Money-Back Guarantee: We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our service within the first 14 days of your initial subscription, you may request a full refund.
• Cancellations: You may cancel your subscription at any time. However, refunds for partial subscription periods are not provided after the initial 14-day period.
• Annual Subscriptions: For annual subscriptions paid in advance, we may provide a pro-rated refund if you cancel within the first 30 days. After this period, refunds for annual subscriptions are at our discretion.

2.2 One-Time Purchases

For one-time purchases, such as software licenses or training packages:

• Digital Products: Refunds for digital products may be requested within 30 days of purchase if the product does not function as described.
• Training and Implementation Services: Refunds for scheduled services depend on when cancellation is requested:
  • 7+ business days before scheduled service: Full refund
  • 2-6 business days before scheduled service: 50% refund
  • Less than 2 business days before scheduled service: No refund

2.3 Custom Development Projects

Due to the bespoke nature of custom development work:

• Deposits for custom development projects are non-refundable once work has commenced.
• For milestone-based payment schedules, payments made for completed milestones are non-refundable.
• If you cancel a custom development project in progress, you will be billed for all work completed up to the cancellation date.

3. Conditions for Refund

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within the applicable timeframe as specified above.
• You must provide a valid reason for the refund request, such as technical issues, service not as described, or dissatisfaction with the service.
• Your account must be in good standing with no violations of our Terms of Service.
• For technical issues, you must have made reasonable efforts to work with our support team to resolve the problems.

4. Exceptions to the Refund Policy

Refunds will not be provided in the following circumstances:

• If you have violated our Terms of Service.
• For issues resulting from your own hardware, software, or network problems.
• If you purchased the wrong product or service by mistake (though we may, at our discretion, allow you to transfer your payment to the correct service).
• If your business circumstances change (e.g., company restructuring, budget cuts, staff changes).
• For any purchases made more than 30 days prior to the refund request (except as specifically noted above for subscription services).
• For services that have been fully delivered and accepted.
• If you have received a discount or promotional offer for the service.

We reserve the right to make exceptions to these rules at our sole discretion, typically on a case-by-case basis.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at billing@wlnroad.info.
2. Include the following information in your refund request:
   • Your account information (name, email address, company name)
   • Order number or subscription details
   • Date of purchase
   • Reason for requesting a refund
   • Any relevant documentation that supports your request

Our team will review your request and respond within 3 business days. If your refund is approved, we will process it promptly as described below.

6. Refund Processing Time

Once a refund is approved, the processing time depends on your original payment method:

• Credit or Debit Card: Refunds typically appear on your statement within 5-10 business days, depending on your card issuer.
• Bank Transfer: Refunds may take 7-14 business days to process.
• Other Payment Methods: Processing times vary based on the payment provider.

You will receive a confirmation email when your refund has been processed on our end.

7. Cancellation Process

To cancel a subscription or ongoing service (which may or may not be eligible for a refund as per this policy):

1. Log into your account dashboard.
2. Navigate to "Subscription Management" or "Billing" section.
3. Select the subscription you wish to cancel.
4. Click "Cancel Subscription" and follow the prompts.

Alternatively, you can contact our customer support team at support@wlnroad.info for assistance with cancellation.

Please note that cancellation will prevent future billing but does not automatically trigger a refund. If you believe you are eligible for a refund, please follow the refund request process outlined above.

8. Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, you may request an escalation of your case for further review by our management team. Please submit your request for escalation to billing-escalation@wlnroad.info and include your previous correspondence and case number.

We are committed to resolving all disputes fairly and in accordance with our policies and applicable laws.

9. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. The refund policy that was in effect at the time of your purchase will be the one applied to your transaction.

We recommend reviewing this Refund Policy periodically to stay informed of any updates.

10. Contact Information

If you have any questions about our Refund Policy, please contact us at: